Governance and Trust: The Invisible Asset That Changes Everything

A reputational crisis can destroy in days what an organization has spent decades building. A leadership mistake can erode the credibility of an entire institution. And internal distrust can slow growth more than any competitor.

In a context where citizens, users, and employees increasingly question leaders and institutions, trust is no longer assumed. It is measured, managed, and cultivated.

Researcher and PhD in governance and organizational trust, Libby Maman works as a consultant for entities and governments worldwide. She has advised organizations on assessing internal and external trust and translating it into tangible results: consumption, reputation, engagement, and legitimacy. She is an expert advisor to the OECD on open governance and has been recognized with multiple awards for her innovative research.

Her conclusion is clear: trust is not an aspirational intangible. It is a strategic lever.

In this session, you will discover:

• What organizations can do to strengthen trust in an environment of growing skepticism toward leadership.
• The direct and measurable impact of improving internal and external trust on organizational outcomes.
• Which governance models create stronger, more sustainable, and resilient relationships with employees, clients, and stakeholders.
• Patterns shared by organizations that have achieved remarkable improvements by strategically prioritizing trust.

Because in a world where everything can be copied—technology, processes, products—trust is the only asset that cannot be faked.

The session will include a Q&A and interactive segment to explore how to turn trust into a real competitive advantage within organizations.